At Àbẹ̀ḱẹ́, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we have a transparent return and refund policy in place to address any concerns you may have.
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Returns:
We accept returns within 14 days from the date of delivery.
To initiate a return, please contact our customer support team to provide details about the item(s) you wish to return.
The returned item(s) must be unused, unworn, and in their original condition with all tags and packaging intact.
Please ensure that the returned item(s) are securely packaged to prevent any damage during transit. -
Refunds:
Once we receive the returned item(s) and verify their condition, we will process the refund.
Refunds will be issued to the original payment method used during the purchase.
Please note that shipping fees and any applicable duties or taxes are non-refundable. -
Exchanges:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
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Return Shipping:
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item or damaged item received).
We recommend using a trackable shipping method and retaining proof of postage for your records. -
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer support team immediately.
We will arrange for the return of the item and provide a replacement or issue a refund, including any associated shipping costs.
Please note that our return and refund policy may be subject to change. We encourage you to review the policy at the time of your purchase or contact our customer support team for any specific queries or concerns regarding returns and refunds.
At Àbẹ̀ḱẹ́, we value your satisfaction and will work diligently to resolve any issues promptly and fairly. Your trust and happiness are our top priorities.